Assistance staff and consultants who respond to assistance agreements can conduct on-site visits to resolve business intelligence issues that cannot be resolved over the phone. SOS is designed to help users who rarely need specific local support. SOS appointments must be justified by a documented case of helpDesk, and support staff receive internal permission to provide these SOS services [SOS notes entails additional costs and travel costs]. Assimil8 Limited`s total liability for all claims relating to all damages and losses that may result from the performance of its obligations under this agreement or on any other ground related to this agreement, is limited to the compensation of the damages found and, in fact, a direct and direct consequence of the recklessness of those obligations (if the State of Assimil8 Limited is liable) or such damages. Cause, for a maximum amount 1) at the level of reseller fees are collected byAssimil8 Limited on fees (if the program is subject to fixed due fees, up to twelve months ” taxes) licensees paid for the program that caused the damage and 2) limited to each amount higher than what is recoverable by IBM. The above restriction does not apply to personal injury (including death) and property damage for which the legal liability of Assimil8 Limited is incurred. The objective of the program`s services is to perform the functions necessary to provide the licensee (a) problem-solving assistance, including remote and on-site assistance, (b) technical know-how in the use of standard software and solutions. Please note the “Beyond the Scope” section at the end of this contract. J. Assimil8 Limited remains independent and separate from IBM as an IBM Business partner.
Assimil8 Limited is not liable for IBM`s actions or statements or obligations to Licensee.k. Licensing and intellectual protection provisions for other agreements made by the licensee with Assimil8 Limited (for example. B a framework agreement) do not apply to program licences granted under this agreement.l. L Li can change depending on changes made by IBM. The licensee undertakes to monitor changes to IBM`s website and to implement the corresponding changes in the use of programs.m by the licensee. Licensee authorizes Assimil8 Limited and IBM On the first acquisition of licenses and IBM Software Subscription, the RSVP (Relationship Suggested Volume Pricing) level is calculated and recalculated after each transaction taking into account all claims acquired under the same contract. IBM Cognos software license including 12 months of support and subscription from the start of the software on the purchase order. IBM has listed the most commonly used agreements on IBM`s Terms page, but does it answer all your questions? In this article, we take a look at the best known IBM agreement: PA and we will explain in detail the most important conditions that are included. A summary of all assistance cases is checked weekly with the Director of Professional Services. Cases and their status are verified on the basis of the objectives and performance levels set out in this agreement. Ongoing monitoring is carried out to highlight areas of internal improvement and to ensure that the taker has the best possible experience in reporting problematic cases.